FAQ

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Q. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q. HOW DO I CHANGE OR CANCEL MY ORDER?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of $5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Q. WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

"Suo has a passion for her work that is unlike any other! The Design Impact provided a very detailed and helpful Feng Shui analysis of my apartment. I was amazed at how accurate the "existing" findings were, the state of the energy in my home and how that was affecting my life - it was dead on in an almost creepy way the areas that were lacking and needing space adjustments to balance the energy. There was an near instant impact when remedies were implemented, my home is now better able to support me. I was provided many options for what the solutions could look like which gave me a lot of flexibility about how when to integrate them into my home. I have a great tool now and will continue looking to Suo for her expertise on ensuring my home is nice and balanced going forward as well. Thank you!"

Michelle, Global Account Director at Experiential Design Firm – Brooklyn, NY

"What an experience! Suo made this process easy, accessible, and extremely informative all along the way. She has really helped to demystify Feng Shui for me and made it fun to incorporate it into my existing space and lifestyle in practical and manageable ways. I've been slowly implementing the elements with her encouragement and support since the initial consultation. I've since noticed a gentle shift in the areas of my life I've felt needed movement."

Lorna, Psychotherapist – London, UK

"I was feeling stagnant with my work and needed to get a project moving forward. I used The Design Impact to come into my apartment, where I work, to see if they could help. Suo quickly reviewed the Feng Shui of the space and gave me suggestions for items to move and things to add to improve the energy flow. Within 2 weeks we signed a contract! We have continued to work together focusing on different areas to improve while at the same time using her design skills to make the apartment more polished and beautiful! She always has a great idea for problem solving in small spaces. Couldn’t be happier!"

Kristi, Real Estate Developer – Midtown, NYC

"Suo was a pleasure to work with and truly professional. She was patient and understanding of any skepticism that I had and rose above it. She was always ready with another suggestion or alternative remedy. She put a lot of effort into the report and installation of the remedies. She was available after the initial session and answered all of my questions. I would wholeheartedly recommend her for anyone looking to enhance their lives with Feng Shui."

Bette, Managing Executive at Architecture Design Firm – Upper West Side, NYC

"Suo designed my dental office and we are thrilled with the result. She was onsite since the beginning helped integrate modern clean design with Feng Shui. Would continue to work with her on future projects."

Dr. Loflin, Dentist – Central Park South, NYC